Sophos pairs faster agent investigations with explicit response boundaries
In an OpenAI customer case, Sophos reports average response time of 89 seconds for cases using agents, versus about 38 minutes previously, and 52% of MDR cases resolved end-to-end by AI. The service retains notify, collaborate and authorize modes, with analyst-calibrated boundaries and human oversight for sensitive actions. These are company-reported operating results, not an independently reproduced comparison.
Watch at sourceContext & source check
Evaluate an agent workflow by case type and permission level, not its speed figure alone. Separate gathering evidence, proposing a response and executing it; keep the boundary visible to the customer.
Company case study; agent-handled subset; no independent benchmark. Company source. Source checked Oct 11, 2026. Not independently tested.